Do I need to switch my long distance service to use GlobeTalk Virtual Card Service?
No, you do not need to switch your long distance service. When you use GlobeTalk Virtual Card Service, you are accessing GlobeTalk's network directly by dialing a toll-free number. All call charges will be deducted from your account balance. There will be no interaction with your long distance provider when using GlobeTalk Virtual Card Service.
GlobeTalk Virtual Card Service When placing a call from a registered phone, use PINless dialing:
Dial your local GlobeTalk or toll-free access number.
For International Calls
Dial 011 + country code + city code + number
For U.S. Domestic Calls
Dial 1 + area code + number
Or to use speed dial, enter * and your 3-digit speed dial code.
When calling from a non-registered phone, you will be prompted to enter your
10-digit primary phone number + 4-digit calling PIN. To make another call don't hang up.
Press the # key twice.
U.S. Local Access Numbers:
Don't see a local access number in your area? Check back for updated listing as we add more new numbers.
Toll-Free Access Number:
1-8PRIMUS-111 (1-877-468-7111)
Effective June 1, 2007, a 1 cent per min charge will be added to your call when using a U.S. toll-free access number.
Are there phone numbers that I should not register?
For your security, we recommend that you register private phone numbers; such as home, office, or cellular phones. Registering non-secure (public) phone numbers are a risk and calls made from these numbers will be your responsibility. Payphone numbers can not be registered.
If you are not satisfied with GlobeTalk Virtual Card Service, you may cancel at any time by contacting us online or toll free at 1-800-615-0306. For the prepaid service, any unused balance on your account will be forfeited.
All calls are rounded up to the next full minute (60 seconds). Applicable federal, state and local taxes are not included in the rate per minute and will be charged to your account separately.
Will my cellular carrier charge me for calls from my cellular phone?
Your cellular carrier should not charge you for international calls when using GlobeTalk Virtual Card Service although the call will use your cellular airtime. If you are unsure of the charges you may incur from your cellular carrier as a result of using GlobeTalk Virtual Card Service on your phone, please contact your cellular carrier.
What are the applicable taxes for purchasing GlobeTalk Virtual Card Service?
State and Local Sales Tax:
Cities, states and counties may levy taxes on long distance calls and some services and features. Primus collects all taxes and remits them to the proper jurisdiction.
Federal & State Universal Service Funds (USF):
Surcharges to recover our costs of contributing to Federal and State Universal Service Funds, which are mandated by state laws and/or rules to provide affordable telecommunications services to all citizens, including low-income, eligible schools and libraries, rural health providers, and consumers in high cost service areas.
Can I sign up for both Prepaid and Postpaid services?
You may have multiple GlobeTalk Virtual Card Service accounts with either prepayment or pay after use option. However, the phone numbers you register for PIN-less dialing may not be on more than one account.
I have signed up for a Prepaid account but would like to change to Postpaid (or vice versa), how can I make the change?
To change your payment option for your GlobeTalk Virtual Card Service account, please contact us online or speak to one of our Customer Care representatives.
At the end of your billing period, an invoice will be posted online to your GlobeTalk Virtual Card Service account. Your credit card will be conveniently charged for the calls made. To view your invoice and payment history, simply log in to My Account and click on Bill & Payment History. There will be no paper statements mailed to your home. However, you will be able to print a copy of your invoices directly online if you wish.
Will I be able to view my invoice and payment history?
Access to your past invoices and payment history is available around the clock online by logging in to your GlobeTalk Virtual Card Service account. Simply click on Payment History after you are logged in to My Account.
What long distance calls does Globetalk Platinum service provide?
When you choose GlobeTalk Platinum service, you are selecting PRIMUS as your long-distance carrier. We will handle your in-state long distance calls, state-to-state long-distance calls, and international long distance calls. You may choose another carrier for "Regional Toll" or "Local Toll" calls (calls that stay within your state that are not considered long distance). These calls can be handled by your local phone company or, if you prefer, by PRIMUS at the same per minute rate as your in-state long distance which varies by state.
Do I have to call my local phone company to switch my long-distance service to PRIMUS?
Probably not. In most cases, we can take care of it for you. Sometimes, however, a local company will insist on hearing directly from the customer. If that's what happens to you, call GlobeTalk Customer Care at 1-800-615-0306 and we'll help you complete the switch.
I tried to switch to Primus, but my local phone company couldn't do it. Why not?
Probably for one of two reasons. The first is you most likely have a security block on your line called a "PIC Freeze." That prevents long-distance companies from grabbing your business without your express authorization. To "unfreeze" your line, call GlobeTalk Customer Care at 1-800-615-0306 for the right code to give your local phone company so they can complete your switch to Primus. The second reason may be that there is a long-distance service restriction on your line (usually something like an unpaid deposit or outstanding balance). Call GlobeTalk Customer Care at 1-800-615-0306 to identify the problem so we can help you complete your switch to Primus.
How long will it take for my PRIMUS service to become active?
Our goal is to switch our customers over with minimal inconvenience. Typically, we can switch customers over to our service within 7-10 business days. You will be notified of the date of the switch over and receive an email confirmation.
What are the taxes & surcharges with my long distance service?
Telephone service is subject to a number of federally mandated taxes and surcharges that help finance the different regulatory bodies, such as the Federal Communications Commission and the state Public Utilities Commissions, and sponsor programs that benefit all telephone subscribers, please see the descriptions below.
What are the most common taxes & surcharges for GlobeTalk Platinum service?
State Statutory Gross Receipts Tax:
A tax on total revenue paid by all telephone companies. This tax funds the Public Utility Commissions and other state services.
State and Local Sales Tax:
Cities, states and counties may levy taxes on long distance calls and some services and features. PRIMUS collects all taxes and remits them to the proper jurisdiction.
Federal & State Universal Service Funds (USF):
Surcharges to recover our costs of contributing to Federal and State Universal Service Funds, which are mandated by state laws and/or rules to provide affordable telecommunications services to all citizens, including low-income, eligible schools and libraries, rural health providers, and consumers in high cost service areas.
At the end of your billing period, an invoice will be posted online to your GlobeTalk account. Your credit card will be conveniently charged for the calls made. To view your invoice and payment history, simply log in to My Account and click on Bill & Payment History. There will be no paper statements mailed to your home. However, you will be able to print a copy of your invoices directly online if you wish.
Will I be able to view my invoice and payment history?
Access to your past invoices and payment history is available around the clock online by logging in to your GlobeTalk account. Simply click on Payment History after you are logged in to My Account.
